Q&A

Frequently Asked Questions (FAQ)

Welcome to Brava Shop’s FAQ section. If you have a question, you're likely to find the answer here. If not, feel free to contact us at 📧 bravashop2025@gmail.com.

📦 Orders & Shipping

Q: When will my order be shipped?
A: Orders are typically processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking information.

Q: How long does delivery take?
A: Delivery times vary by location:

  • USA: 5–10 business days

  • Europe: 5–12 business days

  • Rest of World: 7–20 business days

See our Shipping Policy for more details.

Q: Do you offer free shipping?
A: Yes! We offer Free Standard Shipping on eligible orders. You can also choose Premium Express Delivery for faster service.

Q: Can I change or cancel my order?
A: We accept order changes or cancellations within 2 hours of placing your order. Contact us immediately at bravashop2025@gmail.com.

đź’ł Payments

Q: What payment methods do you accept?
A: We accept all major payment methods, including:

  • Visa, Mastercard, American Express

  • PayPal

  • Apple Pay / Google Pay

  • Shopify Payments

All transactions are secure and encrypted.

Q: Will I be charged in my local currency?
A: All prices are listed in [insert currency, e.g. USD or EUR]. Your bank or card issuer may apply currency conversion fees if applicable.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused and in original condition. Please visit our Return & Refund Policy for full details.

Q: How do I request a return or refund?
A: Contact us at bravashop2025@gmail.com with your order number, reason for return, and any relevant photos. We’ll guide you through the process.

Q: When will I receive my refund?
A: Once we receive and inspect your returned item, refunds are processed within 5–10 business days to your original payment method.

đź“Ť Tracking & Delivery Issues

Q: I haven’t received my order. What should I do?
A: First, check your tracking number. If it's marked as "Delivered" but you didn’t receive it, contact your local carrier. Still need help? Email us.

Q: My item arrived damaged.
A: We're sorry! Please email us within 48 hours of delivery with photos of the item and packaging. We'll send a replacement or issue a refund.

📧 Contact & Support

Q: How can I contact customer service?
A: You can email us at bravashop2025@gmail.com. We aim to respond within 24–48 business hours.

Q: Do you offer support in other languages?
A: Currently, we provide customer support in English and French. Feel free to write to us in either language.